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The highest service standards, with 24-hour support
While cost savings has traditionally been the first reason given by clients for joining our program, lowering medication costs is actually a secondary priority of our service. Low medication costs are only important because they support and enable success in our primary focus: to educate and enable clients to find the most appropriate medication for their participant’s needs.
We never talk about the “cheaper” drug, but make recommendations for a medication because it is the right choice for a patient. Indeed, there are five “rights” that are central to our mission: the Right Medication, the Right Dose, the Right Route, for the Right Patient at the Right Time.
Our Support Team is there to assist you and your participants 24-hours a day, every day of the year. We are known for our extremely high service standards, and we would be delighted to offer that service to you.
All SeniorScript Clients receive close attention from their dedicated Account Manager, including:
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| We understand & manage the 3 aspects of your pharmacy costs |
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• Onsite training at the beginning of our service, with follow-up trainings if needed
• Proactively oversight of cost, utilization, override & rejection reports – ensuring you are achieving goals
• Regular visits with a defined purpose
• Documentation of all correspondence
• QA reports |
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| And we offer highly trained Customer Service Staffed 24/7/365 |
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• Team of 65 high caliber pharmacy tech Customer Service Representatives (CSR)
• Unique Pharmacy Services Department working in service of your local pharmacies
• A meticulous selection process, hiring the right people the right way
• Customized service software, to track CSR performance with strict QA measures
• Reject Manager |
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